Cancellation & Refund Policy

1. Overview

This Cancellation & Refund Policy applies to all bookings made through mytourcab.com. By confirming a booking, you agree to the terms set out in this policy. This policy forms part of our Terms & Conditions.

Cancellations and refund requests must be submitted through your booking dashboard or by emailing [email protected]. Verbal cancellation requests (phone or chat) are not accepted.

2. Customer Cancellations

Cancellation timing is calculated from the scheduled departure date and time of the trip. All times are in Indian Standard Time (IST).

How to cancel

1. Log in and go to My Bookings.
2. Select the booking you wish to cancel.
3. Click “Cancel Booking” and confirm your request.
4. You will receive a cancellation confirmation email within 30 minutes.

3. MyTourCab or Vendor Cancellations

In rare circumstances, MyTourCab or an assigned Vendor may need to cancel a confirmed booking due to events outside our control (e.g., vehicle breakdown, driver unavailability, natural disaster, government-imposed travel restrictions).

In such cases:

• You will be notified via email and SMS as soon as possible.
• You will receive a full refund of all amounts paid, including payment gateway charges.
• Alternatively, we will offer to rebook you on an equivalent itinerary at no additional cost, subject to availability.

MyTourCab will not be liable for additional expenses incurred as a result of such cancellations (e.g., hotel bookings, flights) beyond the refund of the trip amount itself.

4. No-Show Policy

A no-show occurs when the passenger(s) fail to appear at the confirmed pickup location within 30 minutes of the scheduled pickup time, without prior notice to MyTourCab or the driver.

• In a no-show situation, no refund will be issued on any amount paid.
• If you anticipate a delay, contact our support team immediately at [email protected] or via the chat widget. We will do our best to accommodate reasonable delays.
• Drivers are instructed to wait up to 30 minutes at the pickup point before the trip is marked as a no-show.

5. Refund Process

5.1 Refund timeline

• Approved refunds are initiated within 2 business days of the cancellation being confirmed.
• Funds typically appear in your account within 5–7 business days after initiation, depending on your bank or card issuer.
• UPI refunds are generally processed faster (1–3 business days).

5.2 Refund method

Refunds are credited back to the original payment method used at the time of booking. We are unable to refund to a different account, card, or payment method.

5.3 Tracking your refund

You will receive a refund confirmation email with a Razorpay reference ID. You can track the refund status in your booking dashboard. If the refund is not received within 10 business days, contact us with the reference ID.

6. Booking Amendments

If you wish to change the travel date, vehicle type, or pickup point for a confirmed booking, please contact us at least 48 hours before departure.

• Date changes are subject to availability and may result in a price difference.
• Vehicle upgrades require payment of the price difference before the change is confirmed.
• Pickup point changes within the same city are accommodated where operationally feasible.
• Amendments within 48 hours of departure are not guaranteed and are subject to Vendor approval.

Amendments are handled on a case-by-case basis. Contact [email protected] to request a change.

7. Disputes

If you disagree with a cancellation decision or believe you are entitled to a refund that has not been processed, you may raise a formal dispute:

1. Email [email protected] with your booking ID and the reason for the dispute.
2. Our Grievance Officer will acknowledge your complaint within 48 hours and resolve it within 30 days.

If your dispute relates to a payment charge, you may also raise a chargeback with your bank or card issuer. However, we request that you contact us first so we can resolve the matter directly.

8. Contact Us

• Cancellation requests: My Bookings dashboard
• Support email: [email protected]
• Grievance officer: [email protected]
• Contact form: mytourcab.com/contact