Refund Policy

1. Refund Eligibility

You are eligible for a full or partial refund in the following situations:

• You cancel a confirmed booking before departure in accordance with our Cancellation Policy.
• MyTourCab or the assigned Vendor cancels your booking.
• A significant itinerary change is made by us that you do not accept.
• A payment is charged in error (e.g., duplicate transaction).

Refunds are not available for completed trips, no-shows, or cancellations outside the permitted timeframes.

2. Refund Schedule

The refund amount depends on when you cancel relative to the scheduled departure date. All timings in Indian Standard Time (IST).

3. Refund Method

• Refunds credited to the original payment method — credit/debit card, UPI, net banking, or wallet.
• Cannot process refunds to a different account, card, or payment method under any circumstances.
• If original payment method is no longer active, contact [email protected] before requesting refund.

4. Processing Timeline

• Refund initiation: within 2 business days of cancellation confirmation.
• Credit/debit card: 5–7 business days after initiation.
• UPI / net banking: 1–3 business days after initiation.
• Wallets (Paytm, PhonePe, etc.): 1–3 business days after initiation.

Timelines are indicative and may vary by bank. You will receive a refund confirmation email with a Razorpay reference ID. If not received within 10 business days of that email, contact us with the reference ID.

5. Non-Refundable Cases

No refund issued in these situations:

• The 15% cancellation fee applied on token when cancelled 4 days or less before departure — only 85% of token is refunded.
• No-show (passenger absent 30+ minutes after scheduled pickup).
• Trip completed — refunds unavailable after journey has taken place.
• Damage charges for vehicle damage caused by passengers.
• Services not in the itinerary (hotels, meals, entry fees) arranged separately.
• Dissatisfaction with destination or weather — outside MyTourCab's control.

6. Payment Gateway Charges

Razorpay gateway charges (typically 1.5%–2% of the transaction amount) are non-refundable. These are deducted from the refund amount in all eligible cases, except where cancellation is initiated by MyTourCab or the Vendor. The exact deduction will be shown in your refund confirmation email before processing.

7. Disputes

If you believe a refund decision is incorrect, raise a dispute with our Grievance Officer:

You may also initiate a chargeback with your card issuer. We request that you contact us first so we can resolve the matter without a chargeback.

8. Contact Us

• Refund requests: My Bookings dashboard → Cancel Booking
• Support email: [email protected]
• Grievance: [email protected]